La Gestion de la Relation Client dans les Banques : Un Outil de Fidélisation du Client = The Customer Relationship Management in Banks : A Customer Loyalty Tool = إدارة علاقة العملاء في البنوك : أداة لولاء العميل

Apports des réseaux sociaux dans les SI : Une application à la gestion de la relation client

In recent years, the Web has evolved into an exchange platform. Customer relationship management must evolve and connect to social networks and place the company at the heart of communication. We propose in this paper an approach to community detection of customers of a company based on explicit and implicit behavior of customers. For this, we define a similarity measure, between a user and a t...

Participation de l'Institut Razi dans la lutte contre les nouvelles Epizooties de la Peste Equine

De la simulation de l'embroussaillement à un outil d'aide à la gestion de l'espace - un modèle de transformations de l'espace

Taking into account interactions and simulating dynamics, the MSA are adapted to modelize complex systems. In case of land-use management, the caracteristics of the space and the perception of actors are important. We formalize the concept of spatial agregation and generalisation and we implement generic spatial entities in a simulation platform. The ForPast model uses it, applied to the contro...

Gestion de la surcharge dans les systèmes de gestion de base de données temps réel

We propose a transaction management protocol for increasing concurrency and deadline satisfaction in a real-time distributed database. This protocol combines the concepts of data imprecision and transaction importance. The isolation level tolerated is not maximal, that is, each read transaction may access a data item while another transaction is writing it provided that the amount of inconsiste...

Dispositif de supervision pour les tuteurs impliqués dans un apprentissage à la gestion de projets

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